After Sales Services
We are committed to providing exceptional service and support for your products throughout their lifetime.
Your Product is Under Guarantee
Our guarantee is for 2 years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by us. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by us (parts and labor) except if:
• The product has been subjected to shock, immersion, etc. • The problem has been caused by inappropriate handling, fair wear and tear, or failure to maintain the product (e.g., clogging) • The product has been repaired by a non-authorized person • The product has been modified in any way from its original condition
If you want the guarantee to be applied, please contact us and we will indicate the email address to send us details including a picture of the product, the guarantee card completed with the number, reference, date of purchase, the dealer's identification, and a description of the issue.
Your Product is Not Under Guarantee
Unfortunately, some products cannot be repaired. We will need to check if the product is reparable.
If the product can be repaired, the address to send your product will be given after payment. The product will be sent to our expert team for repair. The product will be repaired and sent back to you via express courier. Overall, the full process takes approximately 10-12 weeks on average.
Counterfeit Products
We are under the duty to ensure the enforcement of intellectual and industrial property rights, accordingly to try to erase all counterfeits. Therefore, two options will be proposed if the product is counterfeit:
1. Return back to you the product perforated to avoid any sale in the future 2. Destruction
In both cases, an official letter from the factory can be sent to you.