Shipping & Delivery Information
Everything you need to know about our shipping and delivery process.
Shipping Options
We offer several shipping options to meet your needs:
Standard Shipping
• Delivery time: 5-7 business days • Cost: $5.99 • Free on orders over $50
Express Shipping
• Delivery time: 2-3 business days • Cost: $12.99 • Free on orders over $100
Overnight Shipping
• Delivery time: Next business day • Cost: $24.99 • Available for orders placed before 2 PM EST
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
International Shipping
We ship to most countries worldwide. International shipping costs and delivery times vary by destination. Additional customs duties and taxes may apply and are the responsibility of the customer.
Tracking Information
Once your order ships, you will receive a tracking number via email. You can track your package using our tracking system or directly on the carrier's website.
Delivery Details
Our delivery partners will attempt to deliver your package during regular business hours. If you are not available, they will leave a delivery notice with instructions for pickup or rescheduling.
Delivery Requirements
• Someone must be present to receive the package • Valid ID may be required for delivery • Packages cannot be left in unsecured areas • Signature may be required for high-value items
Delivery Issues
If you experience any delivery issues, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
For questions about shipping or delivery, please contact us at info@st-dupont.com.au or call us at +61 2 9923 6111.